Introduction

At Poorna Collections, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy to ensure your satisfaction.

Return Policy

Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item(s) must be unused, unwashed, and in the same condition that you received it.
  • The item(s) must be in the original packaging with all tags and labels intact.
  • The return request must be initiated within 15 days of the delivery date.

Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for returns. These include:

  • Panties
  • Lingerie sets that include panties
  • Any intimate wear that has been used or washed

How to Initiate a Return

  1. Contact Us: To initiate a return, please contact our customer service team at support@poornacollections.com or call +91-8921 052155 with your order number and details of the item(s) you wish to return.

  2. Return Authorization: Our team will review your request and, if approved, provide you with a return authorization and instructions on how to send your item(s) back to us.

  3. Shipping the Item(s): Pack the item(s) securely in the original packaging and include the return authorization. Ship the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.

Refund Policy

Processing Refunds

Once we receive your return, our team will inspect the item(s) to ensure they meet the return eligibility criteria. If the return is approved, we will process your refund within 7-10 business days.

  • Original Payment Method: Refunds will be credited to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

  • Cash on Delivery (COD): If you paid using Cash on Delivery (COD), we will initiate a bank transfer to the account details you provide.

Partial Refunds

Partial refunds may be granted in the following situations:

  • The item(s) returned are not in their original condition or packaging.
  • The item(s) returned are damaged or missing parts for reasons not due to our error.
  • The return request is made after the 15-day return period.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at support@poornacollections.com or call +91-8921 052155. We will arrange for a replacement or a full refund, including any return shipping costs.

Contact Us

For any questions or concerns regarding our Return & Refund Policy, please contact us at: