Introduction

Welcome to Poorna Collections. We are committed to providing a smooth and reliable shopping experience for our customers across India. This Shipping Policy outlines our shipping procedures, delivery times, and related details.

Shipping Locations

We ship to all locations within India. At this time, we do not offer international shipping.

Shipping Time

Your order will be shipped within 1 business day.

Shipping Charges

  • Standard Shipping: We offer standard shipping at a flat rate of ₹50 on all orders below ₹999.
  • Free Shipping: Enjoy free shipping on all orders above ₹999.

Delivery Time

Our estimated delivery times are as follows:

  • Metro Cities: 3-5 business days
  • Other Cities and Towns: 5-7 business days
  • Remote Areas: 7-10 business days

Please note that delivery times are estimates and may vary based on factors beyond our control, such as weather conditions, strikes, or transportation delays.

Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase.
  • Order Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Tracking Your Order

You can track your order using the tracking number provided in the shipping confirmation email. Visit the courier partner’s website and enter the tracking number to view the status of your shipment.

Cash on Delivery (COD)

We offer cash on delivery (COD) as a payment option for your convenience. Please ensure that someone is available at the delivery address to make the payment upon delivery. COD orders may be subject to additional verification and processing time.

Address Accuracy

Please ensure that you provide accurate and complete shipping information, including your full address, pin code, and contact number. Poorna Collections is not responsible for delays or delivery failures resulting from incorrect or incomplete address details.

Undelivered Packages

If a package is undelivered due to an incorrect address or recipient unavailability, it will be returned to our warehouse. We will attempt to contact you to arrange for re-shipment. Additional shipping charges may apply for re-shipment.

Damaged or Lost Packages

While we strive to ensure that your order arrives in perfect condition, occasional damage or loss during transit may occur. If you receive a damaged package or your order is lost, please contact our customer service team within 48 hours of delivery for assistance.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at: